Terms of Service and Refund Policy

Terms of Service

These terms of service ("Terms") govern your use of our website and the purchase of our products. By accessing our website or purchasing from us, you agree to be bound by these Terms.

1. General Conditions
You must be at least 18 years old to purchase low-alcohol beer from our website in the UK.
By using our site, you agree not to use our products for any illegal or unauthorised purpose.

2. Product Availability
All products are subject to availability. We reserve the right to limit the quantities of any products that we offer.
We reserve the right to discontinue any product at any time.

3. Pricing and Payment
Prices for our products are subject to change without notice.
We accept major credit cards and other payment methods as indicated on our website.
By providing your payment information, you represent that you are authorised to use the payment method.

4. Shipping and Delivery
Shipping costs are calculated at checkout and are the responsibility of the customer.
Delivery times are estimates and are not guaranteed. We are not responsible for any delays in shipping.

5. Returns and Refunds
Our refund policy is available on our website. Please review it carefully before making a purchase.

6. Limitation of Liability
Alternate Beverages (Thousand Cups) is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.
Our liability is limited to the maximum extent permitted by law.

7. Governing Law
These Terms are governed by and construed in accordance with the laws of the UK, without regard to its conflict of law principles.

8. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on our website.
Your continued use of our website following the posting of changes constitutes your acceptance of those changes.

Contact Us
If you have any questions about these Terms, please contact us at nihao@thousandcups.com

Refund Policy

At Alternate Beverages (Thousand Cups), we’re committed to providing you with a standout low-alcohol beer experience. If for any reason you’re not satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds
Refunds are available for products that are damaged, defective, or incorrect upon arrival.
To be eligible for a refund, you must contact us within 30 days of receiving your order.

2. Non-Refundable Items

• Opened or consumed products are not eligible for a refund.

• Gift cards are non-refundable.

• Sale items or products purchased with a discount are final sale and cannot be refunded.

3. Process for Refunds
To request a refund, please email us at nihao@thousandcups.com with your order number, a description of the issue, and photographic evidence if applicable.
Once your request is received and reviewed, we will notify you of the approval or rejection of your refund.

4. Approved Refunds
Approved refunds will be processed within 7–10 business days.
The refund will be applied to your original method of payment.

5. Shipping Costs
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges
If you wish to exchange a product, please contact us at nihao@thousandcups.com
Exchanges are only available for products that are defective or damaged.

Contact Us
If you have any questions about our refund policy, please contact us at nihao@thousandcups.com